Modelos de e-mail para exportação

Primeiro e-mail a um possível comprador: quem você é, o que produz, suas condições e um próximo passo simples.

Dear [Name],

I am [Your name], [Your title] at [Your company]. We make [product category] in [country] and export to [markets]. I found your company through [source].

What we can offer you:
- [Main products, e.g. [products]]
- [Certifications or standards you hold]
- Minimum order: [MOQ]; lead time: [number] days after order confirmation
- Terms: [Incoterm and place, e.g. FOB [port of loading]]; payment by [T/T or letter of credit]

I have attached our catalogue and price list. If any of our products fit your range, I would be glad to send samples or a quotation for the quantities you need.

Would you have 15 minutes for a call next week?

Best regards,
[Your name]
[Your title]
[Your company]

Apresentação a um novo comprador →

Para compradores: peça a um fornecedor preços, prazo de entrega e detalhes de embalagem.

Dear [Name],

We are [Buyer company], [a short description of your company], and we are interested in your products. Please send us your best quotation for:

Product: [products] [specification]
Quantity: [quantity], with your minimum order quantity
Packing: [packing requirement]
Price terms: [Incoterm and place] (Incoterms 2020), in [currency]
Delivery: [required shipment date] to [port of discharge]

Please include the unit price, lead time, payment terms, packing details (cartons, weights and dimensions), the HS code and how long the offer is valid. Samples and product certificates would also help.

Best regards,
[Your name]
[Your title]
[Your company]

Pedido de cotação (a um fornecedor) →

Peça amostras a um fornecedor antes de fazer o pedido: quais itens, para onde enviar, quem paga e o que a fatura do courier deve informar.

Dear [Name],

Thank you for your quotation. Before placing an order, we would like to test samples of the following:

- [Product / model], [specification], quantity [number]
- [Product / model], [specification], quantity [number]

Please send them to:
[Buyer company]
[Address]
[Contact name and phone]
[Tax or importer ID, if needed for customs]

Please tell us the cost of the samples and the courier charge, or send them on our courier account [account number]. For customs, please show the real value of each sample on the invoice and give the reason as "samples for evaluation".

We will send you our feedback within [number] days of receipt.

Best regards,
[Your name]
[Your title]
[Your company]

Pedido de amostras a um fornecedor →

Peça ao seu fabricante ou fornecedor os documentos de que o seu embarque precisa, como informações de origem, a SDS, relatórios de teste e códigos HS, até uma data definida.

Dear [Name],

For the export shipment of our order [PO number], please send us the following documents by [date]:

1. [Certificate of origin information / manufacturer's declaration of origin], showing the country where the goods were made
2. [Safety data sheet (SDS)] for [product], current version
3. [Certificate of analysis / test report] for batch [batch number]
4. [HS code and full product description as on your invoice]
5. [Other: e.g. photos of the packing, carton dimensions and weights]

The buyer's bank / customs [in country] will check these documents, so the product names, batch numbers and quantities must match your invoice and packing list exactly.

If any document will take longer, please let us know today.

Best regards,
[Your name]
[Your title]
[Your company]

Solicitação de documentos a um fornecedor →

Responda a uma consulta com seu preço, condições, prazo de entrega e validade.

Dear [Name],

Thank you for your inquiry. We are pleased to quote as follows:

Products: [products]
Price terms: [Incoterm and place] (Incoterms 2020)
Total: [amount]
Payment: [payment terms]
Lead time: [number] days after receipt of the deposit / L/C
Validity: this offer is valid for 30 days.

Our proforma invoice with full details is attached. Please let us know if you need samples, different quantities or other price terms.

Best regards,
[Your name]
[Your title]
[Your company]

Cotação →

Envie a fatura proforma e peça ao comprador que confirme e pague o sinal ou abra a L/C.

Dear [Name],

Thank you for your order [PO number]. Please find attached our Proforma Invoice [invoice number] dated [date]:

Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], [shipment date or lead time]

Please check the details and confirm by signing and returning the proforma invoice. Production will start once we receive [the deposit / the L/C].
Our bank details are on the proforma invoice. If you pay by T/T, please send us a copy of the bank slip.

Best regards,
[Your name]
[Your title]
[Your company]

Fatura proforma →

Envie o contrato de compra e venda ao comprador para revisão e assinatura depois de acertados o preço e as condições.

Dear [Name],

Thank you for your order. Please find attached our Sales Contract [PO number] dated [date] for your review and signature:

Products: [products]
Contract value: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], on or about [ETD]

Please sign and return a copy, or let us know if anything needs to change. Once we receive the signed contract, we will confirm the production and shipment schedule.

Best regards,
[Your name]
[Your title]
[Your company]

Contrato de compra e venda (para assinatura) →

Peça ao comprador que abra uma carta de crédito com condições que você consiga cumprir: beneficiário, valor, prazo, datas de embarque e de vencimento, documentos e despesas, e que envie o rascunho antes.

Dear [Name],

Thank you for your order [PO number]. As agreed, payment will be by irrevocable letter of credit. To avoid amendments later, please ask your bank to issue the credit with the following terms:

Beneficiary: [our exact company name and address]
Advising bank: [our bank, SWIFT code]
Amount: [amount] ([currency]), [with / without] a tolerance of [+/- 10%]
Available [at sight / [number] days after B/L date] by [negotiation / payment] with [any bank / our bank]
Goods: [short description], Incoterms 2020: [Incoterm and place]
Port of loading / discharge: [port of loading] / [port of discharge]
Latest shipment date: [date]
Partial shipments: [allowed / not allowed]  Transhipment: [allowed / not allowed]
Documents: commercial invoice, packing list, full set of bills of lading, [certificate of origin], [insurance certificate under CIF]
Presentation period: [21] days after shipment, within the validity of the credit
Expiry date and place: [date], [our country]
Charges outside your country: for [beneficiary / applicant]
Subject to UCP 600.

Please send us the draft of the credit before it is issued, so we can check that we can meet every term.

Best regards,
[Your name]
[Your title]
[Your company]

Solicitação de abertura de carta de crédito →

Para compradores: envie seu pedido de compra a um fornecedor e peça a confirmação e uma fatura proforma.

Dear [Name],

Please find attached our Purchase Order [PO number] dated [date]:

Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Latest shipment date: [ETD]
Ship to: [port of discharge]

Please confirm the order by signing and returning the purchase order, or send us your proforma invoice with the expected shipment date. Please show our PO number on the commercial invoice, the packing list and the cartons.

Best regards,
[Your name]
[Your title]
[Your company]

Pedido de compra (a um fornecedor) →

Confirme um pedido de compra: produtos, valor, condições e a data prevista de embarque.

Dear [Name],

Thank you for your purchase order [PO number]. We confirm the order as follows:

Products: [products]
Amount: [amount]
Terms: [Incoterm and place] (Incoterms 2020)
Payment: [payment terms]
Estimated shipment: [date]

Our proforma invoice [invoice number] is attached. We will keep you updated on production and shipment.

Best regards,
[Your name]
[Your title]
[Your company]

Confirmação de pedido →

Avise o comprador com antecedência sobre a alteração de preços: os novos preços, a partir de quando valem, o motivo e o que acontece com os pedidos em aberto.

Dear [Name],

Thank you for your continued business. We are writing to let you know that our prices for [products, e.g. [products]] will change from [effective date].

The reason is [for example higher raw material, energy or freight costs]. We have kept the increase as small as we can: [average change, e.g. +4%]. The new price list is attached.

Orders confirmed before [date] will be supplied at the current prices. [Orders placed by [date] will also keep the current prices.]

We value our cooperation and would be glad to discuss volumes or delivery planning that could help. Please let us know if you have any questions.

Best regards,
[Your name]
[Your title]
[Your company]

Aviso de aumento de preços →

Um lembrete educado quando um pagamento está atrasado.

Dear [Name],

This is a friendly reminder that payment of [amount] for invoice [invoice number] (your order [PO number]) was due on [due date], and we have not yet received it.

If you have already paid, please send us a copy of the bank slip so that we can trace the payment. If there is a problem, please let us know and we will find a solution together.

Thank you for your prompt attention.

Best regards,
[Your name]
[Your title]
[Your company]

Lembrete de pagamento →

Peça ao comprador que providencie a emenda da carta de crédito quando as condições dela não corresponderem ao contrato de compra e venda ou à fatura proforma.

Dear [Name],

Thank you for opening the letter of credit [L/C number] for order [PO number]. We have checked it against our sales contract and proforma invoice, and the following points need an amendment before we can ship:

1. [Clause]: the credit says [current wording]; please change it to [correct wording].
2. [Clause]: the credit says [current wording]; please change it to [correct wording].

For reference, our agreed terms are:
Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], on or about [ETD]

Please ask your bank to issue the amendment as soon as possible and send us a copy, so that we can ship on time.

Best regards,
[Your name]
[Your title]
[Your company]

Solicitação de emenda de carta de crédito →

Responda ao draft do B/L do transportador ou do agente de carga: aprove-o ou liste as correções antes da emissão dos originais.

Dear [Name],

Thank you for the draft bill of lading for booking [booking number] ([vessel / voyage], [port of loading] to [port of discharge]).

[We have checked the draft and confirm it is correct. Please issue the bill of lading as shown.]

[Please make the following corrections before issuing the bill of lading:
1. [Field]: change "[current wording]" to "[correct wording]".
2. [Field]: change "[current wording]" to "[correct wording]".]

For reference, our shipping instruction and commercial invoice [invoice number] show: shipper [Your company], consignee [as required by the contract or letter of credit], [number] packages, gross weight [weight] kg, measurement [volume] CBM.

Please send us the revised draft for a final check before the originals are issued.

Best regards,
[Your name]
[Your title]
[Your company]

Aprovação ou correção do draft do B/L →

Peça ao transportador ou ao agente de carga que corrija um B/L que já foi emitido: qual campo, o texto de que você precisa e por quê.

Dear [Name],

Please amend the following bill of lading:

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of loading / discharge: [port of loading] / [port of discharge]

Corrections:
1. [Field]: change "[current wording]" to "[correct wording]".
2. [Field]: change "[current wording]" to "[correct wording]".

Reason: [for example, the consignee must read exactly as in the letter of credit].

[The original bills of lading have not been released yet. / We will return the full set of original bills of lading to your office today.]

Please let us know the amendment charge, if any, and send us the corrected draft for approval before the corrected bills are issued.

Best regards,
[Your name]
[Your title]
[Your company]

Solicitação de alteração de B/L →

Avise o comprador de que a mercadoria foi embarcada: navio, portos, datas, números do B/L e do contêiner, volumes.

Dear [Name],

We are pleased to inform you that your order [PO number] has been shipped:

Vessel / voyage: [vessel / voyage]
Port of loading: [port of loading]
Port of discharge: [port of discharge]
ETD: [ETD]
ETA: [ETA]
B/L No.: [B/L number]
Container No.: [container number]
Packages: [number] cartons, gross weight [weight] kg, [volume] CBM
Invoice amount: [amount]

Attached are copies of the commercial invoice, the packing list and the bill of lading. [The original documents will be sent by courier. / The B/L will be released by telex after payment of the balance.]

Please arrange the import customs clearance with your broker, and let us know if you need anything else.

Best regards,
[Your name]
[Your title]
[Your company]

Aviso de embarque (shipping advice) →

Envie cópias da fatura, do packing list e do B/L e informe como os originais serão enviados ou liberados.

Dear [Name],

Please find attached copies of the shipping documents for your order [PO number]:

- Commercial invoice [invoice number]
- Packing list
- Bill of lading [B/L number]
- [Certificate of origin]

[The original documents were sent today by courier, tracking number [number]. / We will release the B/L by telex once we receive the balance of [amount].]

Please check the documents and tell us right away if anything needs to be corrected.

Best regards,
[Your name]
[Your title]
[Your company]

Documentos de embarque →

Envie ao comprador ou ao despachante aduaneiro uma fatura comercial corrigida: o que estava errado, o que mudou e qual documento substitui qual.

Dear [Name],

Please find attached the corrected commercial invoice [invoice number] for order [PO number], which replaces the version sent on [date].

What changed:
- [Field, e.g. quantity of item 2]: [old value] -> [new value]
- [Field]: [old value] -> [new value]

The total amount is now [amount] ([Incoterm and place], Incoterms 2020). [The packing list and certificate of origin are unchanged. / The corrected packing list is also attached.]

We apologise for the error. If the goods have already been declared, please let us know whether your customs broker needs anything else from us.

Best regards,
[Your name]
[Your title]
[Your company]

Fatura comercial corrigida →

Peça ao transportador ou ao agente de carga que libere a carga por telex: você devolve os B/L originais na origem e o consignatário retira a carga sem eles.

Dear [Name],

Please arrange a telex release of the bill of lading for the following shipment, so that the consignee can take delivery without the original bills:

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of loading: [port of loading]
Port of discharge: [port of discharge]
Consignee: [Buyer company]
Commercial invoice: [invoice number]

[The full set of original bills of lading is attached / will be returned to your office today.] [All charges for our account have been paid.]

Please confirm in writing once the release has been sent to the port of discharge, and send us the surrendered B/L copy so that we can pass it to the consignee.

Best regards,
[Your name]
[Your title]
[Your company]

Solicitação de telex release →

Avise o comprador com antecedência sobre a nova data de embarque e o motivo.

Dear [Name],

We are sorry to inform you that the shipment of your order [PO number] will be delayed. The new estimated shipment date is [new date], because [reason].

We are doing everything we can to keep the delay as short as possible and will keep you updated. [To make up for the delay, we can offer ...]

We apologise for the inconvenience and thank you for your understanding.

Best regards,
[Your name]
[Your title]
[Your company]

Aviso de atraso →

Peça a um agente de cargas uma tarifa de frete, com os dados da carga de que ele precisa.

Dear [Name],

Please quote your best rate for the following shipment:

From: [port of loading]
To: [port of discharge]
Incoterms: [Incoterm and place]
Cargo: [products]
Packages: [number] cartons, gross weight [weight] kg, volume [volume] CBM
Service: [FCL 1 x 20ft / LCL / air]
Cargo ready: [date]
Dangerous goods: [no / UN number and class]

Please include the transit time, the sailing schedule, the free time at destination and all local charges, and tell us how long the rate is valid.

Best regards,
[Your name]
[Your title]
[Your company]

Pedido de cotação de frete →

Peça ao agente de cargas ou ao armador que reserve o embarque depois de aceitar a cotação.

Dear [Name],

Please book the following shipment as quoted [quote reference]:

Shipper: [Your company]
Consignee: [Buyer company]
From [port of loading] to [port of discharge], [Incoterm and place]
Cargo: [products]
Packages: [number] cartons, [weight] kg, [volume] CBM
Equipment: [1 x 40ft HC]
Cargo ready / pick-up: [date and address]

Please send the booking confirmation with the vessel, the ETD, the cut-off times and the empty container pick-up details. Our shipping instructions will follow.

Best regards,
[Your name]
[Your title]
[Your company]

Pedido de reserva →

Envie ao transportador ou ao agente de cargas a massa bruta verificada de cada contêiner carregado antes do cut-off da VGM, como exige a SOLAS.

Dear [Name],

Please find below the verified gross mass (VGM) for our shipment [vessel / voyage], [port of loading] to [port of discharge]:

Booking number: [booking number]
Container number: [container number]
Seal number: [seal number]
Verified gross mass: [weight] kg
Method: [Method 1, packed container weighed / Method 2, contents weighed plus container tare]

Responsible party (shipper): [Your company]
Authorised person: [NAME IN CAPITALS]
Date of weighing: [date]

Please confirm receipt and let us know if anything else is needed before the VGM cut-off.

Best regards,
[Your name]
[Your title]
[Your company]

Envio da VGM →

Avise o comprador de que as amostras estão a caminho, com o código de rastreio.

Dear [Name],

We have sent the samples you asked for by [courier], tracking number [number]. They should arrive in about [number] days.

The samples are free of charge, and the courier invoice is marked "Samples of no commercial value". [Any import duties and taxes are paid by the receiver.]

We look forward to your feedback.

Best regards,
[Your name]
[Your title]
[Your company]

Amostras enviadas →

Para compradores: avise o fornecedor de que o pagamento foi enviado e anexe o comprovante bancário.

Dear [Name],

We have sent the payment of [amount] for our order [PO number] (your invoice [invoice number]) today by T/T. The bank slip (SWIFT MT103) is attached.

Please confirm when you receive it and let us know the shipment date. [This is the deposit. / This is the balance; please release the documents.]

Best regards,
[Your name]
[Your title]
[Your company]

Pagamento enviado (a um fornecedor) →

Agradeça ao comprador pelo pagamento e confirme o próximo passo.

Dear [Name],

We have received your payment of [amount] for invoice [invoice number]. Thank you!

[We will ship your order on [date]. / The original documents will be sent today.]

We appreciate your business and look forward to your next order.

Best regards,
[Your name]
[Your title]
[Your company]

Pagamento recebido →

Responda a uma reclamação por avaria ou falta de mercadoria e peça as provas de que você precisa.

Dear [Name],

Thank you for letting us know about [the damage / the shortage] in the shipment of your order [PO number] (invoice [invoice number]). We are sorry for the trouble.

To check the case, please send us:
- photos of the goods and of the packaging
- the delivery receipt or survey report with the remarks made at delivery
- the carton numbers concerned

[If the goods were insured, please also notify the insurer or its local agent and keep the damaged goods until the survey.]

We will reply within [number] working days with our proposal.

Best regards,
[Your name]
[Your title]
[Your company]

Resposta a uma reclamação →

Avise o transportador por escrito sobre avaria ou falta encontrada na entrega, responsabilize-o e peça uma vistoria conjunta, dentro do prazo de aviso.

Dear [Name],

We hereby give you notice of [damage to / shortage of] the cargo below, found [at delivery on [date] / when the container was opened on [date]].

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of discharge: [port of discharge]
Container / seal number: [container number] / [seal number]
Goods: [description], [number] packages

What we found: [for example: 12 cartons crushed and wet, seal intact / 3 cartons missing, seal number different from the B/L].

[The damage was noted on the delivery receipt / equipment interchange receipt.] Photos are attached.

We hold you responsible for this loss or damage and will send our claim with the amount once it is known. Please [attend a joint survey on [date] at [place] / let us know your surveyor's details] and confirm that you have received this notice.

We reserve all our rights under the contract of carriage.

Best regards,
[Your name]
[Your title]
[Your company]

Aviso de avaria de carga ao transportador →

Conteste uma fatura de demurrage ou detention de um transportador, NVOCC ou terminal: a fatura e os dados do contêiner, por que a cobrança está errada e o que você pede.

Dear [Name],

We dispute the [demurrage / detention] invoice below and ask you to [waive / reduce / refund] the charge.

Invoice number and date: [invoice number], [invoice date]
B/L number: [B/L number]
Container number(s): [container numbers]
Port: [port]
Amount invoiced: [amount]

Reasons:
1. [For example: the invoice counts [number] free days, but our service contract / your tariff gives [number] days ([contract number and section / tariff rule]).]
2. [For example: the container could not be picked up or returned from [date] to [date] because [the terminal was closed / no appointments were available / a hold not caused by us]; the notices are attached.]
3. [For example: the invoice does not show the start and end dates of the free time or the tariff rule and rate applied.]

[For shipments to or from the US: under the Federal Maritime Commission's billing rules (46 CFR Part 541), a demurrage or detention invoice must show, among other things, the B/L and container numbers, the free time with its start and end dates, the dates charged, and the tariff rule or contract and the rate applied, and the billed party has at least 30 days from the invoice date to request a waiver, refund or reduction. We are sending this request within that period.]

Please confirm that you have received this request, keep the invoice on hold while you review it, and let us know your decision. Attached: [the invoice, terminal notices, gate-in and gate-out records, our earlier correspondence].

Best regards,
[Your name]
[Your title]
[Your company]

Contestação de fatura de demurrage ou detention →