外贸英文邮件模板

发给潜在买方的第一封邮件：说明贵公司是谁、生产什么、交易条件，以及一个简单的下一步。

Dear [Name],

I am [Your name], [Your title] at [Your company]. We make [product category] in [country] and export to [markets]. I found your company through [source].

What we can offer you:
- [Main products, e.g. [products]]
- [Certifications or standards you hold]
- Minimum order: [MOQ]; lead time: [number] days after order confirmation
- Terms: [Incoterm and place, e.g. FOB [port of loading]]; payment by [T/T or letter of credit]

I have attached our catalogue and price list. If any of our products fit your range, I would be glad to send samples or a quotation for the quantities you need.

Would you have 15 minutes for a call next week?

Best regards,
[Your name]
[Your title]
[Your company]

致新买方的介绍邮件 →

供买方使用：向供应商询问价格、交货期和包装细节。

Dear [Name],

We are [Buyer company], [a short description of your company], and we are interested in your products. Please send us your best quotation for:

Product: [products] [specification]
Quantity: [quantity], with your minimum order quantity
Packing: [packing requirement]
Price terms: [Incoterm and place] (Incoterms 2020), in [currency]
Delivery: [required shipment date] to [port of discharge]

Please include the unit price, lead time, payment terms, packing details (cartons, weights and dimensions), the HS code and how long the offer is valid. Samples and product certificates would also help.

Best regards,
[Your name]
[Your title]
[Your company]

询价单（发给供应商） →

下单前向供应商索取样品：要哪些产品、寄到哪里、谁来付费，以及快递发票上应写什么。

Dear [Name],

Thank you for your quotation. Before placing an order, we would like to test samples of the following:

- [Product / model], [specification], quantity [number]
- [Product / model], [specification], quantity [number]

Please send them to:
[Buyer company]
[Address]
[Contact name and phone]
[Tax or importer ID, if needed for customs]

Please tell us the cost of the samples and the courier charge, or send them on our courier account [account number]. For customs, please show the real value of each sample on the invoice and give the reason as "samples for evaluation".

We will send you our feedback within [number] days of receipt.

Best regards,
[Your name]
[Your title]
[Your company]

向供应商索取样品 →

请制造商或供应商在指定日期前提供货物所需的单据，例如原产地信息、SDS、检测报告和 HS 编码。

Dear [Name],

For the export shipment of our order [PO number], please send us the following documents by [date]:

1. [Certificate of origin information / manufacturer's declaration of origin], showing the country where the goods were made
2. [Safety data sheet (SDS)] for [product], current version
3. [Certificate of analysis / test report] for batch [batch number]
4. [HS code and full product description as on your invoice]
5. [Other: e.g. photos of the packing, carton dimensions and weights]

The buyer's bank / customs [in country] will check these documents, so the product names, batch numbers and quantities must match your invoice and packing list exactly.

If any document will take longer, please let us know today.

Best regards,
[Your name]
[Your title]
[Your company]

向供应商索取单据 →

回复询盘，说明价格、条款、交货期和报价有效期。

Dear [Name],

Thank you for your inquiry. We are pleased to quote as follows:

Products: [products]
Price terms: [Incoterm and place] (Incoterms 2020)
Total: [amount]
Payment: [payment terms]
Lead time: [number] days after receipt of the deposit / L/C
Validity: this offer is valid for 30 days.

Our proforma invoice with full details is attached. Please let us know if you need samples, different quantities or other price terms.

Best regards,
[Your name]
[Your title]
[Your company]

报价 →

发送形式发票，请买方确认并支付定金或开立信用证（L/C）。

Dear [Name],

Thank you for your order [PO number]. Please find attached our Proforma Invoice [invoice number] dated [date]:

Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], [shipment date or lead time]

Please check the details and confirm by signing and returning the proforma invoice. Production will start once we receive [the deposit / the L/C].
Our bank details are on the proforma invoice. If you pay by T/T, please send us a copy of the bank slip.

Best regards,
[Your name]
[Your title]
[Your company]

形式发票 →

价格和条款谈妥后，向买方发送销售合同，请其审阅并签署。

Dear [Name],

Thank you for your order. Please find attached our Sales Contract [PO number] dated [date] for your review and signature:

Products: [products]
Contract value: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], on or about [ETD]

Please sign and return a copy, or let us know if anything needs to change. Once we receive the signed contract, we will confirm the production and shipment schedule.

Best regards,
[Your name]
[Your title]
[Your company]

销售合同（供签署） →

请买方按您能够满足的条款开立信用证，并先发来草稿。条款包括受益人、金额、期限、装运日期和有效期、单据以及费用。

Dear [Name],

Thank you for your order [PO number]. As agreed, payment will be by irrevocable letter of credit. To avoid amendments later, please ask your bank to issue the credit with the following terms:

Beneficiary: [our exact company name and address]
Advising bank: [our bank, SWIFT code]
Amount: [amount] ([currency]), [with / without] a tolerance of [+/- 10%]
Available [at sight / [number] days after B/L date] by [negotiation / payment] with [any bank / our bank]
Goods: [short description], Incoterms 2020: [Incoterm and place]
Port of loading / discharge: [port of loading] / [port of discharge]
Latest shipment date: [date]
Partial shipments: [allowed / not allowed]  Transhipment: [allowed / not allowed]
Documents: commercial invoice, packing list, full set of bills of lading, [certificate of origin], [insurance certificate under CIF]
Presentation period: [21] days after shipment, within the validity of the credit
Expiry date and place: [date], [our country]
Charges outside your country: for [beneficiary / applicant]
Subject to UCP 600.

Please send us the draft of the credit before it is issued, so we can check that we can meet every term.

Best regards,
[Your name]
[Your title]
[Your company]

开立信用证申请 →

供买方使用：向供应商发送采购订单（PO），并请其确认订单、提供形式发票。

Dear [Name],

Please find attached our Purchase Order [PO number] dated [date]:

Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Latest shipment date: [ETD]
Ship to: [port of discharge]

Please confirm the order by signing and returning the purchase order, or send us your proforma invoice with the expected shipment date. Please show our PO number on the commercial invoice, the packing list and the cartons.

Best regards,
[Your name]
[Your title]
[Your company]

采购订单（PO，发给供应商） →

确认采购订单（PO）：产品、金额、条款和预计装运日期。

Dear [Name],

Thank you for your purchase order [PO number]. We confirm the order as follows:

Products: [products]
Amount: [amount]
Terms: [Incoterm and place] (Incoterms 2020)
Payment: [payment terms]
Estimated shipment: [date]

Our proforma invoice [invoice number] is attached. We will keep you updated on production and shipment.

Best regards,
[Your name]
[Your title]
[Your company]

订单确认 →

请提前告知买方价格变动：新价格、自何时起适用、原因，以及未完成订单的处理方式。

Dear [Name],

Thank you for your continued business. We are writing to let you know that our prices for [products, e.g. [products]] will change from [effective date].

The reason is [for example higher raw material, energy or freight costs]. We have kept the increase as small as we can: [average change, e.g. +4%]. The new price list is attached.

Orders confirmed before [date] will be supplied at the current prices. [Orders placed by [date] will also keep the current prices.]

We value our cooperation and would be glad to discuss volumes or delivery planning that could help. Please let us know if you have any questions.

Best regards,
[Your name]
[Your title]
[Your company]

涨价通知 →

款项逾期时发出的礼貌提醒。

Dear [Name],

This is a friendly reminder that payment of [amount] for invoice [invoice number] (your order [PO number]) was due on [due date], and we have not yet received it.

If you have already paid, please send us a copy of the bank slip so that we can trace the payment. If there is a problem, please let us know and we will find a solution together.

Thank you for your prompt attention.

Best regards,
[Your name]
[Your title]
[Your company]

催款 →

当信用证条款与销售合同或形式发票不符时，请买方办理信用证修改。

Dear [Name],

Thank you for opening the letter of credit [L/C number] for order [PO number]. We have checked it against our sales contract and proforma invoice, and the following points need an amendment before we can ship:

1. [Clause]: the credit says [current wording]; please change it to [correct wording].
2. [Clause]: the credit says [current wording]; please change it to [correct wording].

For reference, our agreed terms are:
Products: [products]
Amount: [amount] ([Incoterm and place], Incoterms 2020)
Payment terms: [payment terms]
Shipment: from [port of loading] to [port of discharge], on or about [ETD]

Please ask your bank to issue the amendment as soon as possible and send us a copy, so that we can ship on time.

Best regards,
[Your name]
[Your title]
[Your company]

信用证修改申请 →

回复承运人或货代发来的提单草本：确认无误，或在签发正本之前列出需更正的内容。

Dear [Name],

Thank you for the draft bill of lading for booking [booking number] ([vessel / voyage], [port of loading] to [port of discharge]).

[We have checked the draft and confirm it is correct. Please issue the bill of lading as shown.]

[Please make the following corrections before issuing the bill of lading:
1. [Field]: change "[current wording]" to "[correct wording]".
2. [Field]: change "[current wording]" to "[correct wording]".]

For reference, our shipping instruction and commercial invoice [invoice number] show: shipper [Your company], consignee [as required by the contract or letter of credit], [number] packages, gross weight [weight] kg, measurement [volume] CBM.

Please send us the revised draft for a final check before the originals are issued.

Best regards,
[Your name]
[Your title]
[Your company]

提单草本确认或更正 →

请承运人或货代更正已经签发的提单（B/L）：说明哪一栏、所需的措辞以及原因。

Dear [Name],

Please amend the following bill of lading:

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of loading / discharge: [port of loading] / [port of discharge]

Corrections:
1. [Field]: change "[current wording]" to "[correct wording]".
2. [Field]: change "[current wording]" to "[correct wording]".

Reason: [for example, the consignee must read exactly as in the letter of credit].

[The original bills of lading have not been released yet. / We will return the full set of original bills of lading to your office today.]

Please let us know the amendment charge, if any, and send us the corrected draft for approval before the corrected bills are issued.

Best regards,
[Your name]
[Your title]
[Your company]

提单（B/L）更改申请 →

通知买方货物已发运：船名、装卸港、日期、B/L 和集装箱号、件数。

Dear [Name],

We are pleased to inform you that your order [PO number] has been shipped:

Vessel / voyage: [vessel / voyage]
Port of loading: [port of loading]
Port of discharge: [port of discharge]
ETD: [ETD]
ETA: [ETA]
B/L No.: [B/L number]
Container No.: [container number]
Packages: [number] cartons, gross weight [weight] kg, [volume] CBM
Invoice amount: [amount]

Attached are copies of the commercial invoice, the packing list and the bill of lading. [The original documents will be sent by courier. / The B/L will be released by telex after payment of the balance.]

Please arrange the import customs clearance with your broker, and let us know if you need anything else.

Best regards,
[Your name]
[Your title]
[Your company]

装运通知（Shipping Advice） →

发送发票、装箱单和提单（B/L）的副本，并说明正本如何寄送或放单。

Dear [Name],

Please find attached copies of the shipping documents for your order [PO number]:

- Commercial invoice [invoice number]
- Packing list
- Bill of lading [B/L number]
- [Certificate of origin]

[The original documents were sent today by courier, tracking number [number]. / We will release the B/L by telex once we receive the balance of [amount].]

Please check the documents and tell us right away if anything needs to be corrected.

Best regards,
[Your name]
[Your title]
[Your company]

寄送单据 →

向买方或报关行发送更正后的商业发票：说明哪里有误、改了什么，以及哪份单据取代哪份单据。

Dear [Name],

Please find attached the corrected commercial invoice [invoice number] for order [PO number], which replaces the version sent on [date].

What changed:
- [Field, e.g. quantity of item 2]: [old value] -> [new value]
- [Field]: [old value] -> [new value]

The total amount is now [amount] ([Incoterm and place], Incoterms 2020). [The packing list and certificate of origin are unchanged. / The corrected packing list is also attached.]

We apologise for the error. If the goods have already been declared, please let us know whether your customs broker needs anything else from us.

Best regards,
[Your name]
[Your title]
[Your company]

更正后的商业发票 →

请承运人或货代电放货物：您在起运地交回正本提单，收货人无需正本即可提货。

Dear [Name],

Please arrange a telex release of the bill of lading for the following shipment, so that the consignee can take delivery without the original bills:

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of loading: [port of loading]
Port of discharge: [port of discharge]
Consignee: [Buyer company]
Commercial invoice: [invoice number]

[The full set of original bills of lading is attached / will be returned to your office today.] [All charges for our account have been paid.]

Please confirm in writing once the release has been sent to the port of discharge, and send us the surrendered B/L copy so that we can pass it to the consignee.

Best regards,
[Your name]
[Your title]
[Your company]

电放申请 →

及早告知买方新的装运日期及原因。

Dear [Name],

We are sorry to inform you that the shipment of your order [PO number] will be delayed. The new estimated shipment date is [new date], because [reason].

We are doing everything we can to keep the delay as short as possible and will keep you updated. [To make up for the delay, we can offer ...]

We apologise for the inconvenience and thank you for your understanding.

Best regards,
[Your name]
[Your title]
[Your company]

延迟发货通知 →

向货代询运费，并附上其所需的货物信息。

Dear [Name],

Please quote your best rate for the following shipment:

From: [port of loading]
To: [port of discharge]
Incoterms: [Incoterm and place]
Cargo: [products]
Packages: [number] cartons, gross weight [weight] kg, volume [volume] CBM
Service: [FCL 1 x 20ft / LCL / air]
Cargo ready: [date]
Dangerous goods: [no / UN number and class]

Please include the transit time, the sailing schedule, the free time at destination and all local charges, and tell us how long the rate is valid.

Best regards,
[Your name]
[Your title]
[Your company]

运费询价 →

接受报价后，请货代或船公司订舱。

Dear [Name],

Please book the following shipment as quoted [quote reference]:

Shipper: [Your company]
Consignee: [Buyer company]
From [port of loading] to [port of discharge], [Incoterm and place]
Cargo: [products]
Packages: [number] cartons, [weight] kg, [volume] CBM
Equipment: [1 x 40ft HC]
Cargo ready / pick-up: [date and address]

Please send the booking confirmation with the vessel, the ETD, the cut-off times and the empty container pick-up details. Our shipping instructions will follow.

Best regards,
[Your name]
[Your title]
[Your company]

订舱申请 →

按照 SOLAS 的要求，在 VGM 截止时间前，把每个已装货集装箱的验证总重量发给承运人或货代。

Dear [Name],

Please find below the verified gross mass (VGM) for our shipment [vessel / voyage], [port of loading] to [port of discharge]:

Booking number: [booking number]
Container number: [container number]
Seal number: [seal number]
Verified gross mass: [weight] kg
Method: [Method 1, packed container weighed / Method 2, contents weighed plus container tare]

Responsible party (shipper): [Your company]
Authorised person: [NAME IN CAPITALS]
Date of weighing: [date]

Please confirm receipt and let us know if anything else is needed before the VGM cut-off.

Best regards,
[Your name]
[Your title]
[Your company]

提交 VGM →

告知买方样品已寄出，并附快递单号。

Dear [Name],

We have sent the samples you asked for by [courier], tracking number [number]. They should arrive in about [number] days.

The samples are free of charge, and the courier invoice is marked "Samples of no commercial value". [Any import duties and taxes are paid by the receiver.]

We look forward to your feedback.

Best regards,
[Your name]
[Your title]
[Your company]

寄样通知 →

供买方使用：告知供应商已付款，并附上银行回单。

Dear [Name],

We have sent the payment of [amount] for our order [PO number] (your invoice [invoice number]) today by T/T. The bank slip (SWIFT MT103) is attached.

Please confirm when you receive it and let us know the shipment date. [This is the deposit. / This is the balance; please release the documents.]

Best regards,
[Your name]
[Your title]
[Your company]

付款通知（发给供应商） →

感谢买方付款，并确认下一步安排。

Dear [Name],

We have received your payment of [amount] for invoice [invoice number]. Thank you!

[We will ship your order on [date]. / The original documents will be sent today.]

We appreciate your business and look forward to your next order.

Best regards,
[Your name]
[Your title]
[Your company]

收款确认 →

回复货物破损或短少的索赔，并索取您所需的证据。

Dear [Name],

Thank you for letting us know about [the damage / the shortage] in the shipment of your order [PO number] (invoice [invoice number]). We are sorry for the trouble.

To check the case, please send us:
- photos of the goods and of the packaging
- the delivery receipt or survey report with the remarks made at delivery
- the carton numbers concerned

[If the goods were insured, please also notify the insurer or its local agent and keep the damaged goods until the survey.]

We will reply within [number] working days with our proposal.

Best regards,
[Your name]
[Your title]
[Your company]

索赔回复 →

在通知期限内，就交货时发现的破损或短少以书面方式通知承运人，要求其承担责任，并请求联合检验。

Dear [Name],

We hereby give you notice of [damage to / shortage of] the cargo below, found [at delivery on [date] / when the container was opened on [date]].

B/L number: [B/L number]
Vessel / voyage: [vessel / voyage]
Port of discharge: [port of discharge]
Container / seal number: [container number] / [seal number]
Goods: [description], [number] packages

What we found: [for example: 12 cartons crushed and wet, seal intact / 3 cartons missing, seal number different from the B/L].

[The damage was noted on the delivery receipt / equipment interchange receipt.] Photos are attached.

We hold you responsible for this loss or damage and will send our claim with the amount once it is known. Please [attend a joint survey on [date] at [place] / let us know your surveyor's details] and confirm that you have received this notice.

We reserve all our rights under the contract of carriage.

Best regards,
[Your name]
[Your title]
[Your company]

向承运人发出货损通知 →

对承运人、无船承运人（NVOCC）或码头开出的滞港费或滞箱费账单提出异议：说明账单和集装箱信息、费用有误的原因以及您的诉求。

Dear [Name],

We dispute the [demurrage / detention] invoice below and ask you to [waive / reduce / refund] the charge.

Invoice number and date: [invoice number], [invoice date]
B/L number: [B/L number]
Container number(s): [container numbers]
Port: [port]
Amount invoiced: [amount]

Reasons:
1. [For example: the invoice counts [number] free days, but our service contract / your tariff gives [number] days ([contract number and section / tariff rule]).]
2. [For example: the container could not be picked up or returned from [date] to [date] because [the terminal was closed / no appointments were available / a hold not caused by us]; the notices are attached.]
3. [For example: the invoice does not show the start and end dates of the free time or the tariff rule and rate applied.]

[For shipments to or from the US: under the Federal Maritime Commission's billing rules (46 CFR Part 541), a demurrage or detention invoice must show, among other things, the B/L and container numbers, the free time with its start and end dates, the dates charged, and the tariff rule or contract and the rate applied, and the billed party has at least 30 days from the invoice date to request a waiver, refund or reduction. We are sending this request within that period.]

Please confirm that you have received this request, keep the invoice on hold while you review it, and let us know your decision. Attached: [the invoice, terminal notices, gate-in and gate-out records, our earlier correspondence].

Best regards,
[Your name]
[Your title]
[Your company]

滞港费或滞箱费账单异议 →